If anyone can think of word(s) for Z, please add it/them as a comment.
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A is for APPRECIATIVE INQUIRY, a method of asking “what can we build on?” rather than “What is wrong?”
B is for BREAKOUT SESSION, a workshop or presentation during a conference on a specific part of the whole agenda. Typically, small groups do breakout sessions at the same time.
C is for CONTRACTING, this is what you should do with all participants at the beginning of your seminar. You set the ground rules for your seminar.
D is for DEBRIEF, a more business-sounding way of saying feedback
E is for ENERGIZER (British English “energiser”), sometimes called a “warm-up” or “ice breaker”.
F is for FACILITATOR, the person who leads a group discussion or process. German people mistakenly refer to a “Moderator” to describe the same thing.
G is for GROUND RULES, the rules that you set with your participants. Examples include start and finish times, listening to others without interrupting, switching off mobile phones, treating other people with respect.
H is for HANDOUTS, the printed documentation for your workshop/seminar
I is for INTERVENTION, stopping an activity when the participants become stuck, giving them ideas and impulses to get going again
J is for JIM CAIN, one of the most influential trainers in the world of team training and experiential learning (EL).
K is for David KOLB, the developer of the KOLB Learning Styles inventory
L is for ACTION LEARNING, basically learning by doing
M is for MYERS BRIGGS, the developers of the MBTI, the Myers Briggs Type Indicator, a model of personality and learning styles.
N is for NONVERBAL COMMUNICATION, or otherwise known as body language.
O is for OUTLINE, the overview of your seminar/workshop/training
P is for PARTICIPANTS, the people who participate (take part) in your seminars, workshops, training courses
Q is for QUESTIONS, one of the most effective learning tools a learner and a trainer has at his/her disposal
R is for RAPPORT, the establishing of a good relationship with someone through verbal/nonverbal communication
S is for SURFACE, normally a noun, but here a verb: „We must surface these problems as soon as possible“. I prefer „bring these problems to the surface“.
T is for TRUST, something that it is important to build and maintain with your clients if you want to get the best out of them
U is for UNANIMITY, a decision-making strategy in which you aim for 100% agreement among your workshop participants on a particular issue.
V is for VALUE-ADDED LEARNING, which really means learning that actually brings extra value to your training courses
W is for WRAP-UP, an activity or task at the end of a workshop
X is for THEORY X, the idea of motivation put forward by Douglas McGregor that people generally dislike work. See Theory Y.
Y is for THEORY Y, the idea of motivation put forward by Douglas McGregor that people generally like work. See Theory X.
Z is for …